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Purchasing Terms

Our terms of purchasing are approved once a customer confirms an order. These terms are valid for all purchases from our webstore as well as all other orders as applicable. This is translation of the Finnish terms and in case of any conflicts the legal version is the Finnish version. We do not enter into agreement with minors without guardian consent.

Order confirmation with final price, shipping and other costs and product details is sent to customer by email. To receive an order confirmation a valid email address has to be provided. The customer is responsible to check that the confirmation email is received and that the confirmation email equals to the order made. In case of any confusion the customer has to contact the seller at once.

The Seller

The seller of the products is / Consult It Finland (VAT id: FI20799454)

Contact information:
Consult It Finland
Ruosilantie 14
00390 Helsinki
Phone: +358-40 567 6712

Product Information and Price

Prices are shown in selected currency, with VAT 24% unless otherwise stated. In the final stage of the order process, before confirming your order, the amount is shown excluding and including VAT. Certain customer groups can see the prices without VAT in product prices.

We are not responsible on errors in product information and description. If you are unsure, please check the issue from us before placing an order. We withhold the right to change products, product information and prices without prior notice.

The prices in order confirmation are final unless there is an obvious human, technical or other error or the conditions have changed due to force majeure reasons.

Delivery Charge

The delivery charge is added to the order total. You can see the estimated charge when viewing the cart. The final delivery charge and options are shown to you before confirming the order.

Delivery charge on orders shipped by the mail or courier is calculated by the total weight and/or the size of the packet.

If you wish to use your own contract with a courier company contact us in advance. We will only charge the packaging and handling.

We offer free shipping on domestic orders of over 200 €. In that case we select the most suitable shipping method.

Delivery and Shipping

An estimated manufacturing and processing time is shown on each product's description page. The chosen shipping method is not calculated to this time. We will inform the customer as soon as possible if the delivery time is estimated to be longer than normally because for example seasonal reasons. The ordered products are typically shipped as one single package so the total manufacture time is as long as the longest product manufacturing time within the order.

If paid by wire transfer the order is processed when the total due amount has reached our bank account. Please keep in mind the bank delays.

Orders are normally shipped by mail. For domestic orders we may offer also Matkahuolto shipping and our own delivery in Helsinki metropolitan area. Pick up from our warehouse is also possible upon request.

The customer is responsible to accept the delivery when shipping arrives. If the packet is returned to the seller the customer is obliged to compensate the extra costs including the costs from the returned shipping and possible storing and reshipping expenses.


For webstore orders we accept wire transfer, Payson and PayPal payments and invoice only for EU corporate with 14 days payment period. Other payment methods only if specially agreed in advance.

Wire Transfer

If paid by the wire transfer you will get the payment information by email at once. The customer agrees to check the email to receive the payment information and possible extra information.

If paid in any other currency, than the one order is made with, or the payment is made outside the SEPA area, the customer is liable for all bank and currency exchange expenses. If the sent amount does not cover all these expenses, we are not eglible to fulfill the order. Besides EUR our bank account can receive also CHF, DKK, GBP, JPY, NOK, SEK and USD but extra 5,00 euros is charged by our bank. These extra costs are non-refundable.

We reserve the products for the customer for 7 days and if the payment is not received the products will be returned for sale.

Payson Payment

Payson payment is processed online in real time and you can pay with your Payson account, online bank (Nordea, Danske Bank or OP-Pohjola in Finland and Swedbank, Handelsbanken, SEP, Nordea or Danske Bank in Sweden) or by Visa or Mastercard. The seller is allowed to charge the extra payment fees. More information at


PayPal payment is processed by PayPal (Europe) S.à r.l. & Cie, S.C.A. The seller is allowed to charge the extra payment fees. More information and terms at PayPal website during the checkout process.


You can pay with Bitcoin directly from your Bitcoin wallet. Read more about Bitcoin.

Note that all the refunds will be handled in Euros or local currency.

Invoice (only registered EU companies and corporations)

We check customer's credit report and reserve the right to not accept the invoice sale. We reserve the right to sell the invoice to a third party.

Payment due to 14 days, unless otherwise agreed in advance.

The invoice fee will be added. The invoice fee for domestic orders is 5,00 € (VAT 0%) and other EU countries 12,00 € (VAT 0%). No invoicing outside EU.

If the invoice is not paid by the due date the customer is obliged to pay annual rent of 13% for the delayed amount. The seller is also allowed to charge the actual collecting fees (minimum 40,00 €).

Other Payment Methods

For Finnish customers we provide online bank payments by Checkout Finland services (payment terms in Finnish).

Deliveries Outside Finland

EU companies outside Finland can place order for VAT 0% price. Valid VAT id is required. We will check the VAT id.

Orders outside EU tax area are sold with VAT 0%.

The customer is liable for all import, customs and tax arrangements and costs in all orders shipped outside Finland.

Cancellations and Returns

If you decide to cancel your order before manufacturing, please contact our sales at once.

Due to Finnish laws (Kuluttajansuojalaki 6 luku, 15 §) the orders made by private persons have 14 days cancellation period. This does not apply to products that are manufactured or customized to customer's wishes or products that are mentioned in the same law. Customized products include also all the products that have text engraved or taped. If manufacturing of the customized product is started before cancellation time we charge all the expenses already used.

If you wish to return a product you have always to inform us before sending them.

You are not allowed to start using the product you are returning. It has to be in same condition as it was upon delivery. All the material has to be returned with the product and the product has to be packed properly.

Upon cancellation the customer has to pay all the shipping fees. The customer is in charge of returning delivery until we have received the sending.

Companies don't have right to cancel or return the orders.

Defected or wrong products will be repaired or replaced when we have checked the error. The customer as to inspect the products in 14 days and inform the seller about possible errors within the same time frame.

Defected or Lost Shipping

If the product is defected during shipping, the customer has to make a defection report to the shipping carrier at once.

Lost shipping has to be asked from the shipping carrier in 30 days from the shipping. We keep track of the shipping dates.

We are not liable for defects or losses during shipping. We pack the products properly to minimize the defects. In case of defected or lost shipment please contact our customer service to negotiate of replacement.

Liabilities and Compensations

The seller is liable to compensate the damages only up to the amount paid by the customer. No indirect damages are compensatable.

We obey the Finnish laws and all legal processes are executed in Finland (primarly at Helsingin käräjäoikeus).
Webstore designed and created by Consult It Finland